Privacy & Cookies

Last updated: January 2025

This page explains how centerinfo.my uses cookies and basic analytics to keep the website functioning smoothly and understand general traffic patterns. The small data fragments we collect through cookies are used to support a consistent browsing experience and are handled with respect for applicable data protection rules. You can change your browser settings at any time if you prefer to limit or block cookies.

Who operates this website?

centerinfo.my is run by an independent editorial team focused on travel information about Kuala Lumpur and the Petronas Twin Towers. We are not affiliated with the towers' operators, Petronas, or any government authority. This website is operated by Center Info, . We are not the official website of the Petronas Twin Towers and we do not sell tickets.

Information we collect

We intentionally keep data collection to a minimum. We only collect information that is necessary to operate the website and provide you with helpful information.

Technical data (automatically collected)

When you visit our site, your browser automatically sends certain technical information to our servers. This may include:

• IP address: Typically anonymised or partially anonymised for privacy protection
• Browser type and version: Such as Chrome, Firefox, Safari, or Edge
• Device information: Device type (desktop, mobile, tablet) and operating system
• Pages visited: Which pages you view on our website
• Referrer information: The website that referred you to our site (if applicable)
• Date and time: When you accessed our website

We use this technical data to:

• Keep the website secure and prevent abuse
• Understand how visitors use our site in aggregate (not individually)
• Improve website performance and user experience
• Diagnose technical issues

Information you provide voluntarily

If you contact us by email or via the contact form on our website, we collect the information you choose to provide, which may include:

• Your name
• Your email address
• Your message or enquiry

We use this information solely to respond to your enquiry. We do not use it for marketing purposes unless you explicitly request it, and we do not sell or share this information with third parties for their marketing purposes.

How we use your information

We use the information we collect for the following purposes:

• Website operation: To keep the website running securely and efficiently
• Communication: To respond to your enquiries and provide customer support
• Analytics: To understand how visitors use our site (in aggregate, not individually)
• Legal compliance: To comply with applicable laws and regulations
• Security: To protect against fraud, abuse, and security threats

Cookies

Cookies are small text files stored in your browser. On this website they may be used to remember simple preferences, measure how often pages are visited and help us spot repeated technical errors. The cookies we use are not designed to identify you personally.

You can delete or block cookies in your browser settings. Doing so may influence how smoothly some features work, but you will still be able to access the main content of the site.

Types of cookies we use

Essential cookies:

• These cookies are necessary for the website to function properly
• They remember your cookie preferences
• They help maintain security and prevent abuse
• These cookies cannot be disabled as they are essential for the site to work

Analytics cookies (optional):

• These cookies help us understand how visitors use our website
• They collect information in aggregate form (not personally identifiable)
• You can choose to accept or reject these cookies via our cookie banner
• If you reject analytics cookies, the website will still function normally

Managing cookies

You can manage your cookie preferences at any time using the cookie banner that appears when you first visit our site. You can also control cookies through your browser settings. Note that disabling essential cookies may affect the functionality of the website.

Third-party services

We may rely on third-party analytics or error-tracking tools. These providers process data under their own privacy policies. Where legally required, we will display a consent banner giving you options to manage your preferences.

Advertising services

We display advertisements on this website through advertising networks such as Google Ads. These services may use cookies and similar technologies to show you relevant advertisements based on your browsing behavior. These third parties have their own privacy policies governing how they collect and use information.

You can opt out of personalized advertising by adjusting your Google Ads settings or by visiting Google's Ad Settings.

Analytics services

If you accept analytics cookies, we may use third-party analytics services to understand website usage. These services collect information in aggregate form and do not identify individual visitors.

Data sharing and disclosure

We do not sell your personal information. We may share information only in the following circumstances:

• Service providers: With trusted third-party service providers who help us operate the website (such as hosting providers), subject to confidentiality agreements
• Legal requirements: When required by law, court order, or government regulation
• Protection of rights: To protect our rights, property, or safety, or that of our users
• Business transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)

Data security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Technical logs are typically retained for a limited period (usually 30-90 days) for security and troubleshooting purposes. Contact form submissions are retained until we have responded to your enquiry and for a reasonable period thereafter for record-keeping purposes.

Your choices

If you have questions about how your data is handled on this website, you can reach out via the contact page. Depending on your local laws, you may have the right to request access, correction or deletion of personal information you have submitted.

Your rights in detail

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Objection: Object to certain types of processing of your information
• Portability: Request a copy of your information in a portable format
• Withdrawal of consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at info@centerinfo.my. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Children's privacy

Our website is not directed to children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will take steps to delete such information.

International data transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our website, you consent to the transfer of your information to these countries.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Center Info
Email: info@centerinfo.my